Forums > Windsurfing General

Freight companies , who would have thought

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Created by Dartboy > 9 months ago, 11 Nov 2012
Dartboy
VIC, 172 posts
11 Nov 2012 8:19PM
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Take a look at these ,
Now what would you have to do to a full carbon sandwich board to get this sort of damage ?
Anyone else in their business/ job etc have a policy that if they bugger something up have to fix it up or make it right ??
seems the freight industry have no such policy.
Their get out is to remove themselves from blame and make the client buy insurance to cover their no care policy .
Had a Windtech board sent over a month ago and again a nice puncture on the rail .





Does anyone here work in the freight industry and want to set up a business dealing solely in fragile watercraft shipment ?? Man Id use it , anyone else ?
Will let you know who this was after their response due this week .

Stuthepirate
SA, 3590 posts
11 Nov 2012 8:00PM
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What company did this!
Name and shame

divaldo
SA, 2878 posts
11 Nov 2012 8:16PM
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its just a scratch

..... :)

Windxtasy
WA, 4017 posts
11 Nov 2012 6:39PM
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That's disgraceful.

windaddict
VIC, 1121 posts
11 Nov 2012 9:39PM
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That looks like it flew off the back of the truck and skidded along the road!

deejay8204
QLD, 557 posts
11 Nov 2012 8:42PM
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Stuthepirate said...
What company did this!
Name and shame


+++1 Name & Shame

choco
SA, 4096 posts
11 Nov 2012 9:14PM
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Recieved a board couple of years ago from QLD arrived with 2 fork lift holes through the box and the board, they must have thought it was heavy......
everytime I get boards sent to me I pray they arrive in one piece

Waiting4wind
NSW, 1871 posts
11 Nov 2012 10:01PM
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This could be a good candidate for a nose-ectomy. I've seen quite a few guys chop the nose of old school boards to good effect.

barn
WA, 2960 posts
11 Nov 2012 7:05PM
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275!!


I once put a set of forks into the doors of a magnificent rebirthed bmw. Among other incidents I also dropped a '96 Ford Taurus on its roof.. I'm a gun on a forklift but accidents happen..

Everybody wants cheap freight, but complain when the freight company employs understaffed monkeys..

jn1
SA, 2524 posts
11 Nov 2012 9:48PM
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Dartboy. Was the item depot collect, or was it a door-to-door delivery ?

Macroscien
QLD, 6808 posts
11 Nov 2012 10:15PM
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Waiting4wind said...
This could be a good candidate for a nose-ectomy. I've seen quite a few guys chop the nose of old school boards to good effect.

Actually that is exactly what I did to my 290 cm board, chop off sharp pointed 25 cm and made new nice rounded front with fibreglass. Works well.

r2908
NSW, 214 posts
12 Nov 2012 12:51AM
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I once used the grey hound buses to transport delicate musical instruments across country .. they have much better suspension than trucks . Cheap and you can you can load and or unload it yourself usually . . cover it in fragile stickers .. its the way to do it I reckon .. but maybe only east coast . Not sure

pierrec45
NSW, 2005 posts
12 Nov 2012 1:45AM
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I've observed courriers and freighters unload stuff many times, and they pay no attention whatsoever to the Fragile sticker thing.
When it arrives OK, it's just a coincidence.
Of course packaging helps, but only to an extent with those people.

Dartboy
VIC, 172 posts
12 Nov 2012 10:22AM
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Some replies to the replies to this topic ,

This was a door to depot delivery .

Thanks Waiting4wind for the nosectomy suggestion . Was thinking that myself . any pros cons to doing this ?? I imagine nothing really other than shortening the board . I couldn't imagine this will effect it in anyway negatively ??

Will give the freight company the chance to comment before I give up their name ,

SugarQube
WA, 490 posts
12 Nov 2012 8:48AM
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Looks like the board was at the bottom of the pile, and the nose got loaded up from a ton of other parcels. Only way to avoid this is to pack it up so that damage wont happen, put blocks of foam under the nose allong the rail etc. With millions of shipments going through every year the handlers dont give a ****. So try to think ahead for these bottom of the food chain monkeys. The guy packing it up has most of the resposibility.

Windxtasy
WA, 4017 posts
12 Nov 2012 9:22AM
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Dartboy said...
Some replies to the replies to this topic ,

This was a door to depot delivery .

Thanks Waiting4wind for the nosectomy suggestion . Was thinking that myself . any pros cons to doing this ?? I imagine nothing really other than shortening the board . I couldn't imagine this will effect it in anyway negatively ??

Will give the freight company the chance to comment before I give up their name ,




I have a board (on loan) which has had a nose-ectomy. It started life as a waveboard but is now a really nice high wind speed board. The nose doesn't catch on chop either.

jmetcher
QLD, 144 posts
12 Nov 2012 11:38AM
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I've had a freight company break the end off a heavy plywood flight case. In comparison, this kind of cardboard and bubble wrap packing is really just wishful thinking.

Having said that, I agree that they should wear the repair cost, otherwise they have zero incentive to take any sort of care. It's totally absurd that we have to pay to ship something, and then we have to pay extra to have them agree to not back over it with a truck. It's no less silly than if the standard freight charge got you to a random location and then there was a surcharge to have the thing arrive at the *correct* destination.

jn1
SA, 2524 posts
12 Nov 2012 12:49PM
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Dartboy said...
This was a door to depot delivery .


I can only comment from my experiences in NT and SA, both being a (vendor and a customer), but I find main carriers (TNT, Startrack) are pretty good. It's the subcontracted couriers that do the damage (the door delivery bit). In your instance, it wasn't the case, but it's still the best delivery method.

r2908: I totally agree. I used Greyhound and McCafferty's in the 90's to deliver goods to my remote customers. Goods never got damaged.

jmetcher: Yep agree. I always ask for a few extra layers of bubble wrap. . but at the end of the day, no board will survive a 2 metre drop when the unloader throws it off the truck ("ya can't fix stupid" )

fabulon31
VIC, 74 posts
12 Nov 2012 1:27PM
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This looks interesting.... I'm not seeing any chips of paint in the bubble wrap. I would have thought it would all be in there if it had snapped while packed up.
There's also a pretty big scrape in the second photo near the nose. I'm not sure if that could have happened when it was wrapped and packed. I can also see a bit of a repair job done on the end of the nose in the first photo and a basket ball hoop (it could be a netball hoop).
This all means something but I'm not too sure how the basketball hoop fits in... Let me think about it..
Hang on,,,, HANG ON.... I think I can see the real problem here. Judging by the look of the board, your biggest issue with the freight company must be that you bought it back in 1995 and it's taken 17 years to arrive. After 17 years of travel, that things stuffed.

deejay8204
QLD, 557 posts
12 Nov 2012 12:44PM
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I used to work for a company that made some high end street scape Umbrellas for cafes etc. We used to ship them all the time overseas, we used to take regular photos during packaging, then when it was in its crate or box which ever we used, and also take photos of the item being loaded on the truck. These photos were than sent to the recipient and also used in case of damage claims when the courier would wreck them. It saves our butts big time on many occasions.

beatlloydy
NSW, 133 posts
12 Nov 2012 2:02PM
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I have used Surfcargo to send and receive surfboards from/to the Gold Coast/Sydney. I have seen boards in there without any packaging. I trust these guys as that is all they do...Doesnt help the people who dont live on the East Coast tho. I am sure they will also do Windsurfers as they do Mals and shortboards.

Waiting4wind
NSW, 1871 posts
12 Nov 2012 8:34PM
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barn said...
275!!


Everybody wants cheap freight, but complain when the freight company employs understaffed monkeys..




Your right barn. I work in the freight industry and couriers and freight handles is a low paid job. They may handle a few hundred parcels a day so they're too blaze or tired to care about gentle handling all day long. For the same reason even sensitive freight services can be rough.

I use a broad range of freight services so I get a good view of the many options in the market. The key to safe shipping is good packing. (btw, not saying your board wasn't well packed) when I see some of the way stuff is packed its surprising that more stuff isn't damaged.

We all want cheap freight. Unfortunately Accidents will and do happen, and if freight companies factored in the cost of insurance for each shipment then prices would end up being very expensive. keep in made a cargo may be worth a $100 or a $100,000.

You will get a better result with some of the more reputable companies, and not necessarily the biggest ones. But packing well is your best chance for trouble free shipping, and think about insurance, but read the terms of the policy carefully, some are full of holes.

Subsonic
WA, 3228 posts
12 Nov 2012 8:02PM
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Waiting4wind said...
barn said...
275!!


Everybody wants cheap freight, but complain when the freight company employs understaffed monkeys..




Your right barn. I work in the freight industry and couriers and freight handles is a low paid job. They may handle a few hundred parcels a day so they're too blaze or tired to care about gentle handling all day long. For the same reason even sensitive freight services can be rough.

I use a broad range of freight services so I get a good view of the many options in the market. The key to safe shipping is good packing. (btw, not saying your board wasn't well packed) when I see some of the way stuff is packed its surprising that more stuff isn't damaged.

We all want cheap freight. Unfortunately Accidents will and do happen, and if freight companies factored in the cost of insurance for each shipment then prices would end up being very expensive. keep in made a cargo may be worth a $100 or a $100,000.

You will get a better result with some of the more reputable companies, and not necessarily the biggest ones. But packing well is your best chance for trouble free shipping, and think about insurance, but read the terms of the policy carefully, some are full of holes.



It's all good and well to say freight handling is a low paid job, but getting an item from point A to point B in one piece, I dont think is to much asking. It's the bare minimum I'd expect.

Saying it'll cost extra for the package to get to its destination in one piece is like a mechanic telling you an oil change'll cost you extra when you take a car in for a service. I'd expect any extra charge would be if I wanted it to get there in a hurry.

Accidents can and do happen, but I'd quite rightly get the sack if I went to work every day with that attitude towards looking after a clients goods.

If youre not happy with your pay rate, jump up and down on your bosses head, not on someone elses' property.

FormulaNova
WA, 14920 posts
12 Nov 2012 9:11PM
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Subsonic said...

It's all good and well to say freight handling is a low paid job, but getting an item from point A to point B in one piece, I dont think is to much asking. It's the bare minimum I'd expect.

<snip>

If youre not happy with your pay rate, jump up and down on your bosses head, not on someone elses' property.


In reality, it is a cheap way to send things, and it is not just cheap wages for the people, it is cheap for the consumer.

People have the option of building a case to put their windsurfing boards in to protect them, but the amount of weight it would add, would mean that no one would want to pay the premium to do this. If you really don't want to take the risk, there are other freight options, but again, more expensive.

If you actually used the normal cubic volume equivalency for a board, it would cost you a bomb to send it normally, so its good that some places are willing to transport a board for a reasonable cost anyway.

<insert boring story>

I used to work in IT for TNT, and we lost an UPS at one stage, and didn't find it for months. As we had to use our own internal couriers to transport things, we sent it using them. We also didn't have insurance, as the company policy wouldn't allow it.

Of course, it was found pushed to the side of a loading dock, where someone had obviously dropped it, broken it, and pushed it aside to hide it. Despite the huge signs on it saying it weighed a lot, someone obviously tried to pick it up, and dropped it.

I think one of the reasons freight companies brought in scanning systems, was to find out who it was that was dropping/losing stuff, not to tell the customer where it should be.

</end boring story>

moondo
VIC, 134 posts
13 Nov 2012 12:12AM
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The best way to make sure this does not happen is to insist that the item is FRAGILE and must be TOP LOAD ONLY. It is pretty clear to me that by the damage on the nose, it has been stuck below all of the other freight.

slowboat
WA, 560 posts
12 Nov 2012 9:46PM
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I had one of those boards back in the day and I snapped the nose in exactly that spot when I stacked a gybe. Maybe it didn't take much force to do that... Maybe it's my old board

Subsonic
WA, 3228 posts
12 Nov 2012 9:56PM
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FormulaNova said...
Subsonic said...

It's all good and well to say freight handling is a low paid job, but getting an item from point A to point B in one piece, I dont think is to much asking. It's the bare minimum I'd expect.

<snip>

If youre not happy with your pay rate, jump up and down on your bosses head, not on someone elses' property.


In reality, it is a cheap way to send things, and it is not just cheap wages for the people, it is cheap for the consumer.

People have the option of building a case to put their windsurfing boards in to protect them, but the amount of weight it would add, would mean that no one would want to pay the premium to do this. If you really don't want to take the risk, there are other freight options, but again, more expensive.

If you actually used the normal cubic volume equivalency for a board, it would cost you a bomb to send it normally, so its good that some places are willing to transport a board for a reasonable cost anyway.

<insert boring story>

I used to work in IT for TNT, and we lost an UPS at one stage, and didn't find it for months. As we had to use our own internal couriers to transport things, we sent it using them. We also didn't have insurance, as the company policy wouldn't allow it.

Of course, it was found pushed to the side of a loading dock, where someone had obviously dropped it, broken it, and pushed it aside to hide it. Despite the huge signs on it saying it weighed a lot, someone obviously tried to pick it up, and dropped it.

I think one of the reasons freight companies brought in scanning systems, was to find out who it was that was dropping/losing stuff, not to tell the customer where it should be.

</end boring story>



I know what its like working hard for bugger all pay, been there and done that.

I can also appreciate that it's gotta be hard balancing the books and turning up a profit whilst remaining competitive with every other courier/freight company. The fact remains that getting an item from one place to another, unbroken is a dead easy job spec to fulfill. It's not rocket science to figure out that a unusually large but light box is probably gonna have something in it that wont respond too well to having heavy items loaded on top of it whilst it goes for a long and bumpy ride.

Im sorry, if you break it, you have failed as a courier.

Maybe I am expecting too much of the monkeys though. I have a friend who sent a rather expensive racing dinghy to another state all boxed up/wrapped and marked with the appropriate signage etc, none of which prevented some numpty from deciding the correct way to pick it up with the fork was to punch the tines straight through the box wall (and the boat inside).

busterwa
3777 posts
12 Nov 2012 9:58PM
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hahah must of pulled a double forward... off of a forklift and onto tarmac.
cause Fragile ;-) really means but 5 tonne on top of it

legless
SA, 852 posts
13 Nov 2012 7:09AM
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It looks like the board was packed in a rectangular box......they sometimes treat that as a flat pack and think the board can be packed at the bottom of a pile. I think it is better to pack the board in the shape of the board this makes it difficult for it to be packed on the bottom and thus has to be loaded on top. If you unpack a new board from a box they have packed the nose and tail against a block of polystyrene which takes the weight put on the box rather than the nose of the board.

deejay8204
QLD, 557 posts
13 Nov 2012 8:49AM
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legless said...
I think it is better to pack the board in the shape of the board this makes it difficult for it to be packed on the bottom and thus has to be loaded on top.


wack a nice big lump of styrene in the middle of the box as well as at each end to make the top of the box rounded, It will always stops them putting things on top.

But have also noticed how annoyed freighters get trying to load awkward shaped boxes as well. they dont tend to be to gentle putting them where they need to be. If you put "TOP LOAD ONLY" stickers all over the box sometimes helps.
(http://www.ebay.com.au/itm/500-Top-Load-Only-Labels-100x75mm-Orange-Stickers-Roll-/370516879847).
I used to plaster boxes with them. regardless if they were top load or not. It's also better to try to make the box look more fragile than it is.

sboardcrazy
NSW, 8094 posts
13 Nov 2012 4:11PM
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Ok so they aren't boards but I've been told ( by pack & send) that its better to pack my paintings in bubble wrap and cardboard than make a wooden crate for them. If you use cardboard theoretically they top load them .If in a wooden crate they can use forklifts.
One well known artist who sells works for $100,000 sent his masterpiece in a crate to a client in England and had a forklift go through it..



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"Freight companies , who would have thought" started by Dartboy