You very rarely see this, for obvious reasons, but I find I can learn from watching movies and imitating.
I have seen one, super short clip of Palakow climbing about 20ft of whitewater like it was nothing. Has anybody got anything?
I'm right in thinking the technique is simply "get as much lift as possible", right?
A well-timed pop, lift the nose and all your weight under the rig. K.I.S.S.
I'd say that proves you were dealing with a professional organisation? They contacted you AND refunded your money. can't be too upset about that.
Do any of the shops have this title available?
I've never bought any hard copies from that site, only done the rent thing (oh, and i subscribed for a few months). The digital versions are always available so I've never had a problem.
Sorry that you weren't able to get the hard copy DVD after my recommendation.
Give 2nd Wind a call, they'll be able to send you the DVD.