re sending boards with EGo

i send a board down to Hobart just recently and lo and behold it got there damaged carton was clearly marked Fragile handle with care and well packed in a sailboard carton was also labeled with their RED ALERT sticker on the carton the carton weighted 12kg would you believe thy used a forklift to move it arround and so we have forklift prongs marks in the board was a good board until then and guess what it was not covered by insurance no help from them so beware when sending goods with EGO se pics

i wouldn't leave it at that. I would contact consumer affairs in your state. I think you might find you have a case.

The insurance is an option you pay extra for.
I had always had good experiences with e-go, so the last board I sent I didn't worry about the insurance.
The board was in a good board bag, in a cardboard board box, had extra padding on nose, tail and rails, and was covered in "Fragile" stickers.
It arrived interstate with forklift holes in the box, and the board was slightly damaged (could of been worse if it wasn't well packaged)
Because the rough handling was so obvious, I threatened to take them to the small claims tribunal, just to recover the cost of the board repair.
I thought I had a good case, until they pointed out that the receiver had signed the document to say that they had received it, and in small print on that document it states that they had received the item in good condition.
Moral - make sure the receiver unpacks the item and checks it before signing for it. And take photos before you send it.

And yes it is not E-go, but the mobs they contract to do the actual cartage, that do the damage.

I had the same thing happen when I sent a board with Trans Direct a few years ago. Fork lift went straight through the box, board and was a right off. It was a second hand board and the guy only paid a few hundred for it. He paid extra for insurance. When he made the claim there was nothing straight forward. He had to get in contact with their insurance company. In the end it was going to take months for it to get sorted. I dont know if he ever got the money. That was the last time I used those guys. I have sent and recieved a lot of boards with Ego and they are normally pretty good. It pisses me off these guys are too lazy and ignore these warning labels by using a forklift. Even the board box that I had that board sent in had in big writing NO FORK LIFT.

What makes you think it was a forklift, it would be be unlikely for them to be using a fork to move a board. It was probably dropped, had something dropped on it or most likely jammed against another sharp item of freight while Bouncing around in a truck for 12 hours. A forklift strike would totally mangle a board.

Having fragile written in a marker would probably not even be noticed. Even if it was well marked the average courier (in a low paid time pressured job) after handling a 100 parcels ( most of them mark fragile) probably wouldn't have a have a high care factor.
<div>Unfortunately it's the nature of the industry. Everyone wants dirt cheap freight and the industry is very price competitive. So companies use the cheapest labour and provide little or no staff training.

The key to safe shipping is really good packing, particularly if you are using budget services (then over pack).


<div>How was it packed? As a minimum a board should have 3-5 cm of bubble, double wall cardboard on all the edges and then in double wall cardboard carton. Even then accidents can happen, but that level of packing will get it there safely in most cases.



<div>I work in the freight industry and you would be amazed how badly freight can be packed. While you may have packed your item well, some other monkey may have packed a sharp hard object in a piece of newspaper, this ends up damaging other goods.
<div>There's a good reason why reputable product manufacturers spend a lot of time and money designing and making quality packing systems.

I just put the numbers in for board from NSW to WA with E-GO and it came back at $692.47 !!! I might as well buy new!

Now to see if im doing something wrong...??

Now its $591.90! what did i do differently? I dont know.

Any details on this guy is like to get a quote.

I often freight paintings around Australia with Fastways and they have always arrived in great shape.
I'm about to start sending paintings with glass..These also really need to be sent face up/top loaded to avoid pastel particles coming loose and getting between the mat and glass..mm will ring Fastways for advice.
I used to tell the collecting driver to topload them face up in the crate and then the new driver/ forklift guy tells me that's where the forklift prongs go to lift the crate..
I always sweat while waiting for them to arrive ( non glass ones) but they have always arrived A1. It can takes me weeks/ even months to create a custom painting so it's not like I can whack another out to replace it..( I would if I had to but )