GW60 wristband broke.Luckily I was on the beach when it fell off my wrist. I bought the watch in July 2017, so still under warranty. I've probably used it 20 times. I've looked after the watch and it's in great condition. No impacts, not even a mark on it.
Photos were sent to Locosys. they said "Since the watch was okay previously, we assume it has been damaged by the user and will not offer a replacement."
I have emailed Locosys in Singapore to see if they'll honour the warranty. Will update when I get a response.
Doesn't look fixable to me, but at least it wasn't the antenna that broke off, so it should still work in a pouch. It looks like it may no longer be waterproof.
I'm with you Tim
lost first watch when band busted while sailing
sat on number 2 watch and cracked the bands
number 3 watch has now cracked and separated at the antenna and finally broken
So 3 watches 3 Broken bands
will post pics tonight
Water proof - seems so at the moment - watches still working
any suggestions for a wrist based pouch??
cheers Jeff
Of course not ideal but maybe you can fix/glue it into something like underneath....better than not use it:).https://www.tomtom.com/nl_nl/sports/accessories/straps/scuba-blue-red-large/
www.bestbuy.com/site/lunatik-epik-polycarbonate-case-and-silicone-band-for-apple-watch-42mm-black/7487161.p?id=1219683442454&skuId=7487161
The warranty is provided by the seller in Australia not Locosys. Send the photo to who you bought it from and ask for it to be repaired or replaced
You should be covered under consumer guarantee, regardless of warranty.
www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
Products must be of acceptable quality, that is:
safe, lasting, with no faults
look acceptable
do all the things someone would normally expect them to do
It is normal to expect to be able to wear a watch without the band breaking and rendering the watch unusable.
Select to expand quotepaddymac said..
You should be covered under consumer guarantee, regardless of warranty.
www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
Products must be of acceptable quality, that is:
safe, lasting, with no faults
look acceptable
do all the things someone would normally expect them to do
It is normal to expect to be able to wear a watch without the band breaking and rendering the watch unusable.
Hi paddymac,
Thanks very much for the advice and the ACCC link, It's time I contact them for help.
Regards,
Tim O'Sullivan
Photos of my broken gw60 watches
I sat on the watch with both arms Broken - still water proof
the empty box represents the coffin that was my watch that broke a band while sailing = gone
the watch with single band slowly developed a tear around the Gps aerial- finally let go the other day
Reaseaching wrist based cases at moment
havent contacted locosys yet to see if replacement bands available
cheers Jeff
same locally, brand new locosys lost both sides just after removing charging cable, never used yet !!!
two other guys with the same issue
No plastic bands ever survive salt water. Metal is the only way. I had a Swatch Watch in the 80's and it slowly crumbled away. Nothing since has done any better.
Select to expand quotechoco said..
You're meant to wear your watches on the wrist not your arse.
Problem solved
You haven't listened to the the GPS legends, it's either IN your arse or on your head to have reliable data. What were you thinking of, wearing a watch on the wrist hahaha. What a piece of sh#t.
Select to expand quoteRob11 said..choco said..
You're meant to wear your watches on the wrist not your arse.
Problem solved
You haven't listened to the the GPS legends, it's either IN your arse or on your head to have reliable data. What were you thinking of, wearing a watch on the wrist hahaha. What a piece of sh#t.
Select to expand quoteImax1 said..
Is my brand new unused GW 60 $350 toy dodgy ?
Noooooooo !
Seems like it 
Would love to know the mark up from production cost.
Just checked I first used my Gw60 on 11 dec 2016, it gone faultlessly since, not sure how many ks it's done but could be about 5,000km.
Does sound like they are a bit delicate though and need careful handling.
Select to expand quotenazsail said..
No plastic bands ever survive salt water. Metal is the only way. I had a Swatch Watch in the 80's and it slowly crumbled away. Nothing since has done any better.
my g shock has been going about 4 years sailing every weekend and used as my everyday watch
Bummer about the wrist band. My experience with Locosys on warranty and repairs has been quite frustrating, too. I eventually got one watch that was obviously not functioning replaced under warranty, after many emails, pictures, and videos of the issue. The replacement watch I received does not have backlight on the LCD screen, and the GPS button is very hard to press, but I did not want to go through the hassle of trying to return it again. The dealer was quite helpful in the warranty claim, but everything going back and forth always went from Locosys to the dealer and then to me, which made the process even slower. Not quite as slow as getting a definitive answer from them about a broken screen repair, though - it took them months before they eventually said the repair would cost about as much as a new watch, after adding the shipping costs.
Select to expand quoteboardsurfr said..
Bummer about the wrist band. My experience with Locosys on warranty and repairs has been quite frustrating, too. I eventually got one watch that was obviously not functioning replaced under warranty, after many emails, pictures, and videos of the issue. The replacement watch I received does not have backlight on the LCD screen, and the GPS button is very hard to press, but I did not want to go through the hassle of trying to return it again. The dealer was quite helpful in the warranty claim, but everything going back and forth always went from Locosys to the dealer and then to me, which made the process even slower. Not quite as slow as getting a definitive answer from them about a broken screen repair, though - it took them months before they eventually said the repair would cost about as much as a new watch, after adding the shipping costs.
Thanks boardsurfr,
I can't understand why a company like Locosys would make it so difficult to honour warranty claims. I'm currently dealing with their office in Singapore to get a replacement. In Australia, we have a government authority called the ACCC( Australian Competition and Consumer Commission), set up to protect the rights of consumers in regards to guarantees, warranties and refunds. I'll be referring my case to them if Locosys won't honour the warranty. Paddymac in his comment above sums it up well.
Is this band plastic ???!!!!
Even cheap watches have silicon rubber bands !!!!
you can't have a plastic band, it won't last in the sun and salt water.
Select to expand quoteAUS4 said..
Is this band plastic ???!!!!
Even cheap watches have silicon rubber bands !!!!
you can't have a plastic band, it won't last in the sun and salt water.
Hi AUS4,
It looks like a silicon rubber composite. I suggested to Locosys that a mechanical hinge would be stronger. Or even embedding a Kevlar mesh inside the band when they are moulded it.
Select to expand quoteTimOSullivan said..AUS4 said..
Is this band plastic ???!!!!
Even cheap watches have silicon rubber bands !!!!
you can't have a plastic band, it won't last in the sun and salt water.
Hi AUS4,
It looks like a silicon rubber composite. I suggested to Locosys that a mechanical hinge would be stronger. Or even embedding a Kevlar mesh inside the band when they mould it.
Select to expand quoteMartinF2 said..
Looking at that you should be able to buy a replacement band, must have been a batch of faulty wrist bands.
My Suunto Ambit 3 strap also broke after a few months.
Looks like the same case and strap as the GW60 .
I dont think these straps like the sun.
Ordered a generic from Hong Kong which arrived in a few days and fits fine.
Select to expand quoteboardsurfr said..
Bummer about the wrist band. My experience with Locosys on warranty and repairs has been quite frustrating, too. I eventually got one watch that was obviously not functioning replaced under warranty, after many emails, pictures, and videos of the issue. The replacement watch I received does not have backlight on the LCD screen, and the GPS button is very hard to press, but I did not want to go through the hassle of trying to return it again. The dealer was quite helpful in the warranty claim, but everything going back and forth always went from Locosys to the dealer and then to me, which made the process even slower. Not quite as slow as getting a definitive answer from them about a broken screen repair, though - it took them months before they eventually said the repair would cost about as much as a new watch, after adding the shipping costs.
Mate it is the responsibility of the place you bought the watch from to replace it , and then they have to take it up with locosys.. you shouldn't have to deal with that side of things..
Bit concerning to see. Doesn't look like an easy fix either. Good luck Tim.
